Welcome to Ladooram! These phrases and circumstances will likely be with you in all phases of usage of the platform of www.ladooram.com. Whenever you find this website, browse this website, or register or log in to our website in any manner, you confirm your full acceptance of our Terms of Use and assent to comply with that Terms thereof. We highly encourage you to read it through before you interact with our website at all. Continued use our platform; means you have accepted and agreed to follow all the terms and conditions listed.

SECTION 1- INDICATIVE NATURE OF PRODUCTS

Different kinds of Ladoo with kinds of arrangements/design/color shown on our website are indicative. We strive to provide better results than shown. Actual arrangements/designs/colors may vary due to availability and other reasons beyond our control. In such cases, the customer is not liable for any compensation. 

SECTION 2- PRODUCT SUBSTITUTION

In cases where specific types of Sweet are not available in your city, we may deliver them by courier within 2 to 5 business days. If ordered Sweet or other hand-delivered gift items are unavailable in your city, we will deliver the best available quality Sweet or similar gift items of equal value. 

SECTION 3- DELIVERY LIMITATION

We aim to deliver your Sweet within the specified date and time. However, delays may occur due to uncontrollable circumstances such as remote areas, non-availability of products, or natural calamities. In such cases, we reserve the right to cancel the order and provide a full refund without compensation. 

SECTION 4- TIMELY DELIVERY

We will make every effort to deliver your Sweet on the selected date and time. However, earlier or delayed delivery may occur occasionally, and no complaints or compensation will be accepted. 

 SECTION 5- QUALITY COMPLAINTS

Any complaints regarding the quality, description, or quantity of the Sweet should be reported within 2 days of receiving the perishable product. We reserve the right to accept or reject complaints raised after the mentioned time frame. 

SECTION 6 - CANCELLATION AND REFUNDS

Requests for cancellation of orders will not be entertained after processing, except in rare cases, which will be considered at our discretion. Refunds for cancellations will be settled promptly, but delays may occur due to payment gateway/bank formalities. 

SECTION 7 - CUSTOMER RESPONSIBILITY

It is the sole responsibility of the customer to provide accurate information and check the order details received via email. Any errors or changes in the order should be confirmed via email. 

SECTION 8- LIABILITY

We shall not be held liable for any credit card fraud, delay, or non-delivery of orders due to reasons beyond our control, such as floods, fires, or wars. No compensation shall be provided for such circumstances. 

SECTION 9- PRODUCT DISPLAY AND PRICING

Product prices displayed on our website include costs of services, delivery, and online transaction charges. Customers are responsible for checking the product price before placing orders and cannot claim differences in prices. 

SECTION 10- COURIER DELIVERIES

For products delivered by courier, delivery dates and times are not applicable. We will coordinate with courier services for delivery, and no complaints regarding delivery dates will be entertained.